Anonymous
map-marker Vineland, New Jersey

They're taking my money when I canceled my account MONTHS AGO!!

I canceled my ACCOUNT MONTHS AGO, and you are still taking money out of my bank account!!! I want my money back that you have taken!!
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Jenifer M Ypl

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I paid for products I never received

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Lip Monthly - I paid for products I never received
Lip Monthly - I paid for products I never received - Image 2
Lip Monthly - I paid for products I never received - Image 3
Original review Jun 22, 2022
Between 3/21 and 6/22, I have paid $176.35 for orders that Lip Monthly never fulfilled (thats 14 bags of makeup I never got). They have a no-refund policy and no phone number to contact a representative directly. They have yet to respond to the complaints I have made via email or message, and they wont cancel my subscription. I guess I will have to figure out how to block them from stealing more money from my bank account. Im furious.
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Loss:
$176
Pros:
  • Full size products
Cons:
  • No customer service
  • Take your money and you get nothing in return

Preferred solution: Full refund

User's recommendation: Lip Monthly has great products โ€” if you can get them to deliver, and thatโ€™s the problem โ€” their customer service SUCKS!!! STAY AWAY FROM LIP MONTHLY.

1 comment
Jenifer M Ypl

What a scam.

Vashti G Ufh

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Verified Reviewer

Cancelled but money coming out of my account and I have never received product

Cancelled but money coming out of my account and I have never received product. I need a full refund. I am tired of this.
View full review
Loss:
$250
Pros:
  • No pros

Preferred solution: Full refund

User's recommendation: Do not join

Janet D Jnp

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Verified Reviewer

Never sent me anything but took my money

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I signed up in March of 2022. I've been charged monthly since then the last charge being July.

I haven't received anything. I've messaged them multiple times over the course of July about refunding my money. Only received 1 message saying they'd forward it to shipping & keep me updated. Nothing since then or any responses to my other messages.

They charged me 3x $19.95, 1x $10.00 & 1x $23.95. I need my money back!! I've got screenshots of my account on their website that shows they've charged me but have not sent me anything. I also have all the messages I sent them with their 1 response that didn't even address my issues.

Horrible company. I am filing a complaint with the Better Business Bureau.

View full review
Loss:
$94
Pros:
  • Fraud company
Cons:
  • Took my money but never sent anything
  • Never respond
  • Not legit

Preferred solution: Full refund

User's recommendation: Do not recommend at all

Chasity419

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I NEVER GOT 2 MONTHS OF STUFF NOW

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Lip Monthly - I NEVER GOT 2 MONTHS OF STUFF NOW
Updated by user Mar 07, 2022

I've been emailing since December 2021! Then charged again March 2022! Not once got an item!

Original review Mar 07, 2022
I ordered the December pack $5! Then never got it. Now this month outta no where charged $15! Still never got any boxes!! I can't contact anyone! I've tried emails after emails. No response. I want my refund!! Prbycfrye@***.com Chasity Frye 740-381-**** If u can actually call someone heres my number! I just want my refund!!
View full review
Loss:
$20

Preferred solution: Full refund

User's recommendation: Don't order! Scammers!! No contact

Wendy N Npu
map-marker Gastonia, North Carolina

This company are scamming people out of money. I paid on July 26 still havenโ€™t received anything. I have repeatedly sent messages and emails know one will respond

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They take your money and never send your products, its been almost a month. They will not respond back to many emails and messages
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Loss:
$5

Preferred solution: Full refund

User's recommendation: Donโ€™t sign up

Boruch Hgr

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Verified Buyer

Being charged. No orders fulfilled.

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Lip Monthly - Being charged. No orders fulfilled.
Ive been getting charged since July 1 2021 with all my orders unfulfilled! Had to call my bank to do a claim against them. Ridiculous that youve been taking my money for A yr but NOT sending out product. Im glad I caught the charge this morning in my acct so I could file a claim against you. Crooks.
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Cons:
  • You pay and never reciev your order

User's recommendation: Donโ€™t Do It.

Nadia M Qze

Havenโ€™t received my 2 months shipment and been charged for both month

Im trying to reach them since August. I have been charged from my account for August and September but no shipment. Im still waiting for my shipment. When will I get my shipment?
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Loss:
$25

Preferred solution: Deliver product or service ordered

Katreena A

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Verified Reviewer
| map-marker Detroit, Michigan

Horrible place don't think is even real

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Never got my order but got charged for 2 months I looked high and low and found out there's no way to contact them they didn't give me a refund I for real think this place isn't a real company just spam stealing from people sad but true no matter how I contacted them I never heard back and of course I hope this helps others not to get scammed by the
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User's recommendation: DO NOT ORDER FAKE COMPANY

Deanna G Mbl

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Verified Reviewer
| map-marker Batavia, Ohio

Trying to either get my dang product that LM Inc promised or give my money back this is bull that I can't get a hold of anyone

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Money keeps coming out MY ACCOUNT but I received NOTHING NOW COME ON!!! Don't join this company there is absolutely no way to communicate
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Preferred solution: Full refund

Jennifer B Jve

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Verified Reviewer
| map-marker Lewisburg, Ohio

It's been a couple months since the$5 was deducted from my account. I still haven't received anything.

Updated by user Sep 03, 2022

They sent me an email apologizing and it said they were checking on the situation. I still haven't got my order

Original review Aug 04, 2022
Like I said you got your$5. I haven't received my box in the mail. I have sent a lot of messages. Where's my box or even an answer to me messages?I do
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User's recommendation: I do not recommend this company at this point

Lori H Zni

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

No products sent at all

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Dont order or subscribe from LM. They have taken 6 payments in a three-month period and sent me NO PRODUCTS! Messaged the website many times and sent several emails. No response! They take our money but send nothing! I want a refund!
View full review
Loss:
$65

Preferred solution: Full refund

User's recommendation: DON'T WASTE YOUR MONEY

Amanda E Les

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Verified Buyer
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Verified Reviewer

This company is nothing but a scam!

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Lip Monthly - This company is nothing but a scam!
I placed an order in December 2021 and one in January 2022 and I have not received either order. They haven't even been processed to this day. I have emailed them several times to try and find out what is going on with my orders. The responses I have gotten are vague and offer no clarity. Now their support email address has mysteriously disappeared. I would not recommend anyone use this company at all. They'll take your money and run.
View full review
Loss:
$25
Cons:
  • Take your money but do not deliver the product
  • Are not reliable
  • Customer service is absolutely terrible

Preferred solution: Full refund

User's recommendation: DO NOT give them your business!

Maggie126

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Verified Reviewer

DO NOT ORDER !

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I have used Lip Monthly in the past, sometimes the shipping was late but I am super busy and forget until a "surprise" is delivered. However, since I had cancelled my subscription awhile back they sent me a new code to get 5 products for $5 deal.

I love makeup so I bit, worst decision ever. I ordered in January, it is currently MAY 2nd and I have gotten nothing from them other than they charging me monthly which I didn't notice because like I said, I am busy. I wrote to customer service my concerns and told them I wanted my stuff or I want a refund and to CANCEL my subscription! I get an email back more than a week later saying something like "we are sorry for you inconvenience, we will pass this onto the shipping dept".

Its been a month and no products, no emails from the "shipping dept". I am so *** sick of them.

A class action lawsuit should be filed with them. DO NOT GIVE THESE BOZOS YOUR MONEY!!

View full review
Loss:
$65
Pros:
  • Full size products
  • Affordable
Cons:
  • Fraudulent
  • Will not help me take my money but not deliver
  • Fraud

Preferred solution: Deliver product or service ordered

User's recommendation: absolutely not!!

Traci J Fvh

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Verified Reviewer

Paid for product and never received anything

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I paid for a monthly subscription and never received anything. They keep debiting my bank account every month but they don't send me anything. I have tried to contact customer service and they are no help. This company is pitiful.
View full review
Loss:
$64
Pros:
  • Full size products
Cons:
  • Customer service is horrible
  • Fraud
  • Take your money but do not deliver the product

Preferred solution: Deliver product or service ordered

User's recommendation: Don't get ripped off like I did! This company is pitiful!

1 comment
Guest

Same with me, been waiting since December. Horrible